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Home > Gilham Consulting Microsoft Notepad > Posts > How to fix SharePoint 2007 and WSS Event Errors 6481 and 6389
How to fix SharePoint 2007 and WSS Event Errors 6481 and 6389

I ran in to this error on a default Single Server install for my customer, a small real estate agency in San Diego. Normally I would have caught this DCOM authentication error in the system log, but instead focused on the symptoms of the problem in the application log, and wasted 60 minutes of time doing so (Bad John).  So in order to help save some time in the future, I'll post the quick fix below.

1. Open Start Menu > Administrative Tools > Component Services Tool

2. Drill Down and Expand DCOM Config

image

3. Navigate to the OSearch, Right Click Properties

image

4. Select the Security Tab

image

5. Add the Network Service Account to Local and Activation Permissions

image

6. Add the Network Service Account to Access Permissions

image

7. Restart the Office SharePoint Server Search Service from Start Menu > Administrative Tools > Services Tool

image

 

Related Errors:

Application Event Log: Event ID 6398: Windows SharePoint Services Error

Event Type:    Error
Event Source:    Windows SharePoint Services 3
Event Category:    Timer
Event ID:    6398
Date:        10/30/2007
Time:        7:48:39 PM
User:        N/A
Computer:    PWEB
Description:
The Execute method of job definition Microsoft.Office.Server.Search.Administration.IndexingScheduleJobDefinition (ID 68e33a4b-562e-4840-ab86-2c8d8febdd75) threw an exception. More information is included below.

Retrieving the COM class factory for component with CLSID {3D42CCB1-4665-4620-92A3-478F47389230} failed due to the following error: 80070005.

Application Event Log: Event ID 6481: Office SharePoint Server Error

Event Type:    Error
Event Source:    Office SharePoint Server
Event Category:    Office Server Shared Services
Event ID:    6481
Date:        10/30/2007
Time:        7:48:10 PM
User:        N/A
Computer:    PWEB
Description:
Application Server job failed for service instance Microsoft.Office.Server.Search.Administration.SearchServiceInstance (58cf8651-9768-4774-8dc6-d4b3483a4bd8).

Reason: Retrieving the COM class factory for component with CLSID {3D42CCB1-4665-4620-92A3-478F47389230} failed due to the following error: 80070005.

Techinal Support Details:
System.UnauthorizedAccessException: Retrieving the COM class factory for component with CLSID {3D42CCB1-4665-4620-92A3-478F47389230} failed due to the following error: 80070005.
   at System.Runtime.Remoting.RemotingServices.AllocateUninitializedObject(RuntimeType objectType)
   at System.Runtime.Remoting.RemotingServices.AllocateUninitializedObject(Type objectType)
   at System.Runtime.Remoting.Activation.ActivationServices.CreateInstance(Type serverType)
   at System.Runtime.Remoting.Activation.ActivationServices.IsCurrentContextOK(Type serverType, Object[] props, Boolean bNewObj)
   at Microsoft.Office.Server.Search.Administration.Gatherer.get_AdminObject()
   at Microsoft.Office.Server.Search.Administration.Gatherer.ProvisionGlobalProperties()
   at Microsoft.Office.Server.Search.Administration.SearchServiceInstance.Synchronize()
   at Microsoft.Office.Server.Administration.ApplicationServerJob.ProvisionLocalSharedServiceInstances(Boolean isAdministrationServiceJob)

System Event Log: Event ID 10016: DCOM Error

Event Type:    Error
Event Source:    DCOM
Event Category:    None
Event ID:    10016
Date:        10/30/2007
Time:        7:55:39 PM
User:        NT AUTHORITY\NETWORK SERVICE
Computer:    PWEB
Description:
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{3D42CCB1-4665-4620-92A3-478F47389230}
to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20).  This security permission can be modified using the Component Services administrative tool.

Comments

I also had issues with the Shared service provider (SSP)

This kept search from working, I ended up fixing it by recreating the SSP (WARNING: destroys profiles/mysite/etc).

If you give me some more details, I would be happy to help you out.

John
John Gilham at 1/9/2008 8:42 PM

Thanks, related to a failed SP1 update?

You are helping me narrow down a problem that I am ahving with the ssame thing. I think it has something to do with failing a MSSQL update.  Some services were stopped and put into differnet states.

At least that is where my troubles start.
John Gilham at 1/9/2008 8:44 PM

Comments Restored

I restored some comments from a previous blog...sorry about the created by and dates being incorrect.
John Gilham at 1/9/2008 8:56 PM

Tejas Shah

This fix works Thanks a lot !
at 7/11/2008 11:22 AM

Fixed!

This fix works indeed, but you have to reboot after this fix
at 8/19/2008 6:57 AM

Thank you!!!!

Thanks, it worked!

at 10/7/2008 7:08 PM

Some corrections

should the title say
How to fix SharePoint 2007 and WSS Event Errors 6481 and 6398
?

Should step 5 say
Add the Network Service Account to Launch and Activation Permissions
?
at 4/1/2010 12:16 PM

Worked, Thanks

Thanks :)
at 4/1/2010 12:35 PM

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